Refund and Return Policy
5 March 2024 2024-07-26 11:49Refund and Return Policy
At Melita, we stand behind the quality and efficacy of our skincare products. We believe in the power of natural ingredients and the positive impact they can have on your skin. However, we understand that every skin type is unique, and what works for one person may not work for another.
14-Day Return Policy
If for any reason you are not completely satisfied with your Melita purchase, you may return it within 14 days of receipt for a full refund or exchange. To be eligible for a return, please ensure that:
The product is returned within 14 days of the invoice date.
You have the original invoice or proof of purchase.
Return Process
Contact Your Melita Community Seller: Initiate the return by contacting the Melita Community Seller from whom you purchased the product. They will guide you through the return process.
Submit a Return Request: Fill out a return request form provided by your Melita Community Seller. Include your order details, the product you are returning, and the reason for the return.
Return the Product: Pack the product securely and send it back to us using the address provided by your Melita Community Seller. We recommend using a trackable shipping method as we cannot be responsible for lost or undelivered items.
Receive Your Refund or Exchange: Once we receive your returned product and verify its condition, we will process your refund or exchange. Refunds will be issued to the original method of payment within 10 days of the returned product being delivered to us, and you will be notified via email.
Questions or Concerns?
Our Melita Support team are here to help. If you have any questions or concerns about your return or our return policy, please don’t hesitate to reach out to your community seller or contact our customer service team at support@melita.in.
